Home Help & refunds Help, support channels & refunds

Help, support channels & refunds

Last updated on Oct 28, 2026

Where do I get help, and which is fastest?

You have three ways to reach us:

  • Live Chat on our website - best for quick questions and instant help.
  • Discord - best for anything bigger or that takes a few messages (and where Robux and EA FC orders are processed). Our most thorough support is here.
  • G2A order chat - we answer here too.

Can I get a refund?

Yes. If for any reason we are unable to deliver what we promised, you are entitled to a refund. Refunds are issued directly on G2A.

My key is invalid / will not accept

Enter it exactly as shown on your order (format GI-XXXXXX-...). If it still will not work, message us on Live Chat or Discord with your order number.

Something is wrong with my order after delivery

Contact us on Discord with your order number and a short description - we will make it right as fast as we can.